Collections Officer

Description
Location North West London
Position Type Full-time
Fixed Salary (annually) £24000 - £30000
JOB REF: VAC-36640

Published: March 12, 2019 6:18 pm


 

Our client is an expanding Loans Company based North West London. We are recruiting for an ambitious and target driven B2C Collections Office to join their accounts team and take responsibility for the companies outstanding accounts. This role benefits from a great commission structure + Parking! 

Duties will include: 

  • Keep track of assigned accounts to identify outstanding debts
  • Plan course of action to recover outstanding payments
  • Locate and contact debtors to inquire of their payment status
  • Negotiate payoff deadlines or payment plans
  • Handle questions or complaints
  • Investigate and resolve discrepancies
  • Create trust relationships with debtors when possible to avoid future issues
  • Update account status and database regularly
  • Alert superiors of debtors unwilling or unable to pay when necessary
  • Comply with requirements when legal action is unavoidable

Requirements

  • Experience in working with targets and tight deadlines
  • Knowledge of relevant legal requirements
  • Working knowledge of MS Office and databases
  • Excellent communication and people skills
  • Apt in negotiating and persuading
  • Ability to be polite and compassionate without lacking confidence

This is an excellent opportunity for a dynamic and outgoing Collections Officer with a background in Finance Administration to join a company with an excellent reputation. The client offers ongoing progression and development for the successful candidate.

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