Customer Service Administrator

Description
Location North West London
Position Type Full-time
Fixed Salary (annually) £18,000 - £22,000
JOB REF:

Published: February 4, 2020 10:46 am


Our client helps companies improve their workplace culture and transform their business environment so they can attract the best talent and ultimately achieve better business results. They are a fast paced, high-growth technology company looking for talented people to join their London team. This is an excellent opportunity for any individual seeking growth and development within a dynamic company.

Duties include:
• Managing a large amount of incoming calls/emails
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone and email
• Assist with existing orders, refunds, or exchanges
• Take payment information and other pertinent information such as addresses and phone numbers
• Full use of Microsoft

Requirements:
• Customer support experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize and manage time effectively

Benefits offered:
• Competitive pay and serious potential for career growth and progression
• The very same benefits we sell to our clients, including access to our award-winning discount portal with over 3,000 offers
• Tickets to sold-out events and access to an in-house travel agent with exclusive travel discounts
• Free refreshments in the office
• Pension scheme to help you plan for retirement
• Employee-of-the-month competition carrying a cash prize

This is an excellent opportunity for a confident individual seeking a position in a vibrant and friendly team.

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