Graduate Technical Support Trainee

Location North West London
Position Type Full-time
Fixed Salary (annually) £22,000-£26,000
JOB REF: VAC-16873

Published: November 12, 2019 1:47 pm

Graduate Technical Support Trainee
North West London

Our client is a leading Media company who manufacture, service and maintain digital signage networks for a growing and upmarket client portfolio. They provide a comprehensive and fully integrated service solution for clients to fulfil their business needs. With a growing portfolio of clients, we are recruiting for a Graduate Support Trainee to join their service desk team in providing IT support to their clients on a shift rota basis. Our client is offering training, a generous holiday package, parking and other perks. Duties will include;

• Working within the Service Desk team
• Liaising with clients daily, providing high levels of customer services
• Acting as first point of call for technical support and First Line support issues
• First Line Remote Support
• Escalating technical support issues to filed engineers
• Reporting / Analysis of Screen Hardware Data
• Database administration, producing reports and extracting data
• Client Case Communication
• Legmen – Rebooting client Devices

This is an excellent opportunity for a technically minded Graduate seeking a role in a market leading Media Company which offers training, career prospects and excellent benefits.


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