Helpdesk Administrator

Location North West London
Position Type Full-time
Fixed Salary (annually) £25,000-£30,000
JOB REF: VAC-17978

Published: February 12, 2024 8:15 pm

Helpdesk Administrator
North West London

Our client is a high end and prestigious corporate security company with offices located in North West London. We are currently recruiting for a Helpdesk Administrator with a strong background in client/customer services to join their team on a full time basis. This role is fully office- based Monday-Friday and offers parking and ample career prospects.

Duties will include;
• Liaising with clients and new customers via phone and email
• Assisting with the co-ordination of the service division and helpdesk
• General administration duties
• Coordinating engineers and sub-contractors to attend client sites for call outs, installation or repairs/maintenance
• Scheduling the engineering teams and sending quotes for remedial works
• Building relationships with suppliers
• Dealing with incoming stock deliveries and ensuring engineers are equipped for projects
• Assisting with new projects that arise
• Providing high levels of customer services

Key skills:
• Previous experience in a helpdesk or customer service focussed role
• Excellent communication skills both written and verbal.
• Strong IT skills

A lovely opportunity for a Helpdesk Administrator to join a growing company which offers progression and career prospects. Contact us for further information on this opportunity.


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